Employee Spotlight: Melanie Basset
Q: What is your title?
A: Desktop and Network Support
Q: What are your responsibilities?
A: I answer IT requests. I assist staff with the installation, configuration and connectivity of ongoing desktop and laptop equipment and software.
Q: Give us a little background on how you got into the industry?
A: After graduating high school, I went to school with the vision of becoming a pharmacist. After a few changes in my major, I received my bachelor’s in criminal justice from Alabama State University and a master’s in justice and public safety with a forensics focus from Auburn University at Montgomery. Although I still have a passion for the criminal justice system, I found a drive for information technology as well. Maybe one day I will be able to combine the two skills and make rapid strides for the community.
Q: What brought you to Intermark and how did you get started in your current position?
A: I started my first IT job over seven years ago at Gunter Air Force Base with the Department of Defense. I vividly remember when interviewing, the gentleman said I had a “teachable attitude” and hired me on the spot with limited experience. They took a chance on me at square one working in IT. It’s fair to say I picked it up by trade and didn’t necessarily go to school for it. By means of on-the-job training, studying and receiving certifications, I gained ample IT experience.
After a couple of years, I noticed Intermark Group was hiring for an IT position. I went to their website, did some research and was really impressed. I had never worked for an advertising agency before, and it seemed to be more unique than any past jobs. I applied, interviewed, got a call-back and moved to Birmingham in a very short period of time. I’m very grateful that Intermark gave me this opportunity.
Q: What’s your favorite part about what you do?
A: My favorite part is helping others, especially if I can get it done in a quick time frame and everyone is happy, smiling and running smoothly.
Q: What’s the most challenging part of your job?
A: It can be difficult when the email or Internet goes out at the company and everyone is patiently waiting for it to come back up. Everyone depends on us to get it running as quickly as possible. As you know, when email stops business stops. Sometimes it’s something on our end, and other times it may be out of our control. Thankfully my coworkers are helpful and understanding.
Q: Do you have a favorite project that Intermark has worked on in the past?
A: Serving lunch at Jimmie Hale Mission monthly and our Annual Intermark Day of Philanthropy. Donating my time and efforts to worthy causes is always good for the soul.
Q: Favorite quote/saying?
A: “The only thing limiting us in life is our belief that there are limits.” – Unknown
A: Running is a hobby. I ran track in school for three years. Following track, I was on the dance team and danced all through high school and my first year of college. Staying in shape has always been very important to me. Before I got into the IT world, I was a fitness trainer for six years. That’s probably another reason I have stayed health conscious. I run 4 to 5 miles a day at least four times a week. It ends up being 20 to 25 miles a week. Fitbit challenge, anyone?
Also, I love vacationing at the beach. This spring, I plan to visit the Bahamas. It will be my first time, and I am really looking forward to the gorgeous views, along with tranquility. Football season is also my favorite time of the year. In the fall, you can find me at either at an Alabama State Hornets game or a few Auburn Tigers games. I am a big fan of the Magic City Classic – my family always comes up for that. ASU is where my heart is. I grew up a Hornet. I’m a fourth-generation Hornet, starting with my great-grandmother in 1940.
Q: Family, pets?
A: I am proud to have a very close-knit family. I am the middle child, with an older brother and a younger sister. I also have two nieces and one nephew. My oldest niece will be entering her third year at UAB this summer. It’s interesting watching my nieces and nephews, ages 19, 8 and 6, grow up; I learn quite a bit. Last but not least, I have the best mother in the world. She’s my rock. Without her hard work and dedication, I would not be the young lady I am today.
Q: What’s something that most people would be surprised to learn about you?
A: I am experienced at many types of dance. Ballet, jazz, hip hop, line, liturgical, contemporary dance, salsa and many more.
Q: What is the quote on your nameplate?
A: “People who are crazy enough to think they can change the world are the ones who do.” – Steve Jobs